about us
Welcome to Knight Shift IT, where our core values of security, reliability and automation drive our commitment to excellence in managing your business’s technological needs. As a premier technology partner, our goal is to foster long-lasting relationships with our clients, suppliers, partners, and team members in the spirit of global industry leaders.
our team
Our senior engineers possess extensive experience in their respective fields, working with diverse clients across various sectors. As leaders, mentors, trainers, and guides, they actively share their knowledge with clients and our younger team members. Our next generation of engineers is eager to learn and grow within the industry.
our culture
Knight Shift IT cultivates an environment that champions cooperation, collaboration, learning, mentorship, respect, responsibility, and accountability. We are dedicated to understanding your unique challenges and requirements, leveraging our innovative thinking and creativity to architect and implement tailored solutions that optimise business performance and profitability while minimising risk and disruptions.
services
In today’s rapidly evolving technological landscape, ensuring your business remains online and secure can be challenging. As a result, many IT teams need help to balance their daily workload with the ongoing need for training and development. Our solution to this challenge is offering a pool of certified experts, available on-demand, to deliver specialised knowledge and support as needed.
Knight Shift IT provides efficient and automated solutions to streamline your operations, whether you have an existing IT team or require a dedicated technology partner. We offer both urgent assistance and strategic consultancy services for your projects, standing by as your knights in shining armour 24/7.
Navigate our website to explore our range of services, access our helpdesk, or get in touch with us. Together, let’s embark on a journey towards unparalleled success in the realm of technology and beyond.
Our team of dedicated security experts diligently focuses on cybersecurity all day, every day. They stay up-to-date with the latest security and best practices developments, understanding the threats, actors and landscape.
Collaborating with your IT team and our managed services team they assess your risk factors and design, deploy and maintain comprehensive security solutions for your cloud, network and servers.
Our security professionals have established track records in various sectors including government, banking, ISP & telco, enterprise and SME.
Regardless of whether your assets are in the cloud or on-premises we manage their security from architecture and design to implementation, deployment and ongoing security patching.
With 20 years of experience pioneering DDoS protection our experts are trusted by leading ISPs, telcos, governments, large enterprises and banks worldwide.
We understand that attacks can generate massive traffic volumes and ill-conceived protections can fail or incur substantial costs. We collaborate with you to tailor a solution that strikes the right balance between protection and cost.
If you invested in Red Hat Enterprise Linux (RHEL) you should insist that your security is conducted or overseen by a Red Hat Certified Security Specialist. This engineer will be experienced in Red Hat best practises in the fields of selinux, auditing, access control, insights, secure automation and much more.
Ransomware threats have evolved into various forms such as data encryption, data destruction and doxing
A robust backup and restore system will safeguard against data loss, while a well-defined policy will guide your response in the event of a breach.
Our team of experts ensure the secure and efficient management of digital identities within your organisation.
We develop and implement authentication, authorisation and access control strategies allowing you to protect sensitive information, reduce the risk of unauthorised access and maintain compliance with industry regulations.
Our expert security team and SOC provide comprehensive managed security services, encompassing audit data collection, log monitoring, log analysis and alerting.
In times of crisis, you can rely on our security professionals to assist you, whether it’s recovering backups after a ransomware attack, restoring services or guiding your response to security incidents.
In high-stakes situations, trust can be a liability. We support you in identifying and implementing the most effective elements of a zero trust network, ensuring robust security for your organisation.
Our managed services department can augment your IT team with specialists in specific fields where you may require assistance, or manage part of or all of your server and cloud infrastructure.
Call upon us for one-off consultancy, extra hands in times of pressure, or offload your IT systems to us.
Our automation experts will streamline your processes, further reducing operating costs.
No matter where your servers are located – we can manage them for you.
Our specialist Linux sysadmins have over 30 years of experience managing systems in complex enterprise, telco/ISP and gov environments.
We maintain your network, servers and cloud workloads at peak performance via performance monitoring. Our engineers setup alerting rules to notify your team or our NOC when thresholds are exceeded thereby proactively preventing service disruptions.
Visualize metrics in a variety of ways with our intuitive dashboards.
Our data team extract performance data from servers or from the cloud, event logs, security logs, and a multitude of other metrics. They set up dashboards for your team to see all the relevant KPIs in one place, increasing your efficiency, and trending for future planning.
Everyone needs a break some time. We can supply temporary sysadmins, security engineers or application engineers to cover your staff during their annual leave, or supply temporary staff if you have a need an extra hand during a busy period.
Keeping software up to date and patched is crucial for application security. Our sysadmins can handle these tasks either using the tools you currently have or using our automated solutions.
Businesses that demand to be always online require specialized Site Reliability Engineers.
Our SRE service is a dedicated or shared resource amongst multiple customers where we employ enough engineers to maintain knowledge and training, while delivering world class service when called upon for complex tasks
Converting your business to a software-defined model will save valuable human resources from conducting mundane and repetitive tasks and let them focus on what’s really important. Automation also yields rapid, reliable, predictable and reproducible results, saving time and money.
Telcos, ISPs, government and large enterprises have networking hardware such as switches and routers. Converting static device configs into software defined network yields all the same automation benefits as above.
We leverage automation technologies to improve your efficiency, reduce downtime and disruptions.
Running applications in containers not only reduces running costs for your business but also improves security. Containers are the building blocks for cloud native applications and are a natural fit into any
commercial cloud provider, Kubernetes and OpenShift.
Our cloud team specialises in containerising your apps, such that they run efficiently and securely which is also the crucial first step in migrating your services to the cloud.
When most people discuss running applications reliably and at scale – they are thinking of Kubernetes. It is the backend to most cloud services and can be run in public or private cloud as well as your own on premises cluster. Kubernetes also saves you unnecessary expenses – adding cloud resources only when they are needed and releasing them when the workload lightens.
OpenShift is Red Hat’s implementation and improvement of Kubernetes. At its core it is Kubernetes with a lot of value add around it. CI/CD pipelines are natively supported, as well as a multitude of enhancements.
We are Red Hat certified specialists in OpenShift administration, integration and automation.
Whether you wish to use the public cloud, run your own private cloud, or create a hybrid cloud, we can help. We create and manage clusters running OpenStack and KVM amongst others.
SRE services are there to keep you online and in business. Service uptime relies upon knowledge of networking, cloud, automation, applications and various bits and pieces of technology to “glue” it all together. Ideally handled by a team that brings together knowledge from several disciplines to deliver a seamless service to our customers.
Our SRE team can assist and augment your developer team by taking ownership of the delivery side of the CI/CD pipeline (containers, deployment, cloud, etc)
.Our team is proficient in Agile methodologies ensuring smooth collaboration between development and operations teams.
We offer guidance and assistance in implementing DevOps and SecOps best practices fostering an environment of continuous improvement, enhanced security and streamlined processes for your business.
We are the experts in digital transformation. Whether you are already in the cloud, partially there or planning to move to the cloud – we can help. If you are planning to move to the cloud – getting it right from the start is crucial.
Avoiding mistakes early on saves expensive recovery and extensive downtime.
We will also introduce industry leading standards and solutions, ensuring that you get the best possible solutions to your requirements and gain a technological lead on your competition.
We employ Red Hat Certified OpenShift administrators – experts in OpenShift integration and automation. If you are using OpenShift, you’ll want a Red Hat certified professional providing service.
Currently the most popular orchestrating platform, kubernetes is the go to solution for anything cloud, high availability or scalability. Our experts can help you getting started in kubernetes, as well as provide assistance to teams who need extra manpower for deployments.
We can also manage your Kubernetes clusters as part of our managed services offering.
Being cloud-native is much more than simply having access to Kubernetes. You applications need to be cloud native, developed as micro services and scalable. We can help on this front too – working with your
team to integrate and deploy your apps into the cloud to deliver the reliability and scalability that you expect.
Ideally cloud services are automated – CI/CD pipelines that integrate and deploy your apps, through integration with external services. Our Linux team are experts in ansible, bash, python, and perl amongst others, and will use the correct automation tools to ensure that everything is optimally automated.
Do you have old systems that need to be migrated, supported through their last days of life, or decommissioned? Perhaps you’d prefer your engineers focus on the future rather than managing solutions that are about to go? Offload this overhead to us and focus on what’s important to you.
Our architects work with key people in your organisation to fully understand your requirements, then recommend a solution that best fits your needs.
We clearly state our vendor affiliations and partnerships.
Our consultants can participate in your Proof of Concepts (POCs) as independent experts who can analyse and compare features between vendors give a non-biased opinion on vendor comparison, and, as Linux experts, on open source and free alternatives.
Our solutions are secure by design. Security is not an afterthought or a bolt-on – rather – a key concept in the design.
Definitely, a solution needs to be secure, reliable and scalable. But it also needs to be usable, maintainable, and upgradeable. These traits directly affect the running costs of the solution (OPEX).
Our teams are not only architects, some engineers do managed services. They are the engineers who need to live with the solution long term. They provide feedback to the architects on what works and what doesn’t. Collaboration ensures that our solutions take into account the perspectives of all their users.
When its time to design an upgrade – we take all the above points into consideration and offer options. This way you have all the facts and alternatives to make an informed decision.
Our testing and quality assurance team incorporates robust software testing methodologies into your software development lifecycle to achieve the reliability and scalability you expect.
Specialists in developing automation test scripts using C# and Java, harnessing the power of Selenium WebDriver and BDD principles. This expertise is instrumental in ensuring functional automation testing that meets your high quality standards.
For test scenarios that require human operators our team excels at crafting meticulous manual testing procedures. We have a track record of creating comprehensive test documentation, encompassing test strategies, test plans, test cases and generating detailed reports to ensure thorough testing.
We bring extensive experience in API testing, seamlessly integrating with CI/CD pipelines to ensure the robustness of your applications. Our testing toolkit includes SQL, Postman, and Visual Studio tools to ensure your APIs perform optimally.
Our proficiency extends to designing and maintaining custom automation frameworks tailored for testing both web-based and desktop applications built on the .NET platform. We specialize in delivering reliable automation solutions.
We have a solid proficiency in utilizing industry-standard tools such as Jira and Quality Center for efficient defect and test management. These tools enhance our ability to track and address issues promptly.
Our team possesses a thorough understanding of Quality Assurance processes and testing methodologies with a strong emphasis on Agile SCRUM methodology. This ensures that our testing efforts are aligned with your development workflows and project timelines.
Communications infrastructure is required by all businesses whether it is VoIP, software, PABX or a combination thereof.
Our industry-leading engineers leverage their decades of experience at Australia’s most prominent ITSP to deliver your business state of the art voice services.
The PABX hasn’t disappeared completely – they’ve evolved and become smarter. Our PABX solutions cater for your every need.
Many customer queries can be handled by automation and AI. Our agentless contact center PABX solutions can help reduce the load on your call center, freeing up human operators to focus their outstanding customer service on customers who require more than a machine-generated answer.
Modern VoIP solutions are shifting towards integration with major platforms like Microsoft Teams. Our engineers are experts at integrating various technologies thus optimizing cost/value for you.
Some deployments still rely upon legacy infrastructure which needs maintenance and service. Our team has the knowledge to maintain these for you until you are ready to call upon them to migrate these systems to modern and more cost-effective solutions.
Legacy systems cost more to operate and maintain. Our consultants provide advise of modern, cheaper alternatives, the path and plan of migration, and perform the migration for you.
cyber security
Our team of dedicated security experts diligently focuses on cybersecurity all day, every day. They stay up-to-date with the latest security and best practices developments, understanding the threats, actors and landscape.
Collaborating with your IT team and our managed services team they assess your risk factors and design, deploy and maintain comprehensive security solutions for your cloud, network and servers.
Our security professionals have established track records in various sectors including government, banking, ISP & telco, enterprise and SME.
Regardless of whether your assets are in the cloud or on-premises we manage their security from architecture and design to implementation, deployment and ongoing security patching.
With 20 years of experience pioneering DDoS protection our experts are trusted by leading ISPs, telcos, governments, large enterprises and banks worldwide.
We understand that attacks can generate massive traffic volumes and ill-conceived protections can fail or incur substantial costs. We collaborate with you to tailor a solution that strikes the right balance between protection and cost.
If you invested in Red Hat Enterprise Linux (RHEL) you should insist that your security is conducted or overseen by a Red Hat Certified Security Specialist. This engineer will be experienced in Red Hat best practises in the fields of selinux, auditing, access control, insights, secure automation and much more.
Ransomware threats have evolved into various forms such as data encryption, data destruction and doxing
A robust backup and restore system will safeguard against data loss, while a well-defined policy will guide your response in the event of a breach.
Our team of experts ensure the secure and efficient management of digital identities within your organisation.
We develop and implement authentication, authorisation and access control strategies allowing you to protect sensitive information, reduce the risk of unauthorised access and maintain compliance with industry regulations.
Our expert security team and SOC provide comprehensive managed security services, encompassing audit data collection, log monitoring, log analysis and alerting.
In times of crisis, you can rely on our security professionals to assist you, whether it’s recovering backups after a ransomware attack, restoring services or guiding your response to security incidents.
In high-stakes situations, trust can be a liability. We support you in identifying and implementing the most effective elements of a zero trust network, ensuring robust security for your organisation.
managed services
Our managed services department offers tailored support to enhance your IT team with specialists in specific fields where assistance may be required or to manage a portion or the entirety of your server and cloud infrastructure.
Engage us for one-off consultancy, additional support during high-pressure periods, or to manage your IT systems fully.
In addition, our automation experts will optimise your processes, further reducing operating costs.
Regardless of your servers’ location our team can expertly manage them for you.
Our specialist Linux sysadmins boast over 20 years of experience managing systems in the complex enterprise, telco/ISP and government environments.
We ensure optimal performance for your network, servers and cloud workloads through diligent monitoring.
Our engineers establish alerting rules that notify your team or our NOC when exceeding thresholds, proactively preventing service disruptions.
Our user-friendly dashboards provide diverse methods for visualising metrics, empowering you to make informed, data-driven decisions.
Our skilled data team extracts performance data from servers, the cloud, event logs, security logs and a wide range of other sources.
By designing comprehensive dashboards that consolidate all pertinent KPIs in a single view, we help boost your efficiency and support strategic planning for the future.
Everyone needs a break sometimes. We provide temporary sysadmins, security engineers or application engineers to cover staff during annual leave or to offer additional support during busy periods.
Maintaining up-to-date and patched software is crucial for application security.
Our sysadmins can manage these tasks using your existing tools or our automated solutions ensuring your systems remain secure and compliant.
sre services
Enterprises that require constant online presence benefit from our specialised Site Reliability Engineering services.
Our SRE solutions offer dedicated or shared resources across multiple clients, ensuring that we maintain the expertise and training necessary to provide world-class support for complex tasks.
Transitioning your business to a software-defined model frees up valuable human resources from mundane, repetitive tasks, allowing them to focus on more critical aspects.
Automation delivers quick, reliable, predictable and reproducible outcomes, ultimately saving time and money.
Telcos, ISPs, government agencies and large enterprises rely on networking hardware such as switches and routers.
Converting static device configurations into software-defined networks provides the same automation benefits mentioned above.
We utilise automation technologies like Ansible and Terraform to enhance efficiency, reduce downtime and minimise disruptions.
Running applications in containers lowers operational costs and improves security.
Containers are fundamental building blocks for cloud-native applications and seamlessly integrate with commercial cloud providers, Kubernetes, and OpenShift.
Our cloud team specialises in containerising your apps for efficient and secure operations, forming a critical initial step in migrating your services to the cloud.
Kubernetes is the go-to solution for running applications reliably and at scale
It is the backbone for most cloud services and can be deployed in public or private clouds or on-premises clusters.
In addition, Kubernetes optimises resource utilisation by adding cloud resources when needed and releasing them when the workload decreases.
OpenShift, Red Hat’s implementation and enhancement of Kubernetes, adds significant value to the core platform.
It natively supports CI/CD pipelines and offers numerous additional improvements.
Our team comprises Red Hat-certified OpenShift administration, integration, and automation specialists.
Whether you prefer using a public cloud, operating your own private cloud or implementing a hybrid cloud we can assist.
We create and manage clusters running OpenStack, KVM and other platforms.
SRE solutions are designed to ensure your business remains online and operational.
Achieving consistent service uptime requires expertise in networking, cloud, automation, applications and various technological components that integrate seamlessly.
Our multidisciplinary team delivers a cohesive service to our clients.
Our SRE team can support and augment your development team by taking ownership of the delivery aspects of the CI/CD pipeline (containers, deployment, cloud, etc.).
Our team is proficient in Agile methodologies ensuring smooth collaboration between development and operations teams.
We offer guidance and assistance in implementing DevOps and SecOps best practices fostering an environment of continuous improvement, enhanced security and streamlined processes for your business.
cloud & digital transformation
We offer comprehensive support to businesses at any stage of their cloud journey, ensuring a smooth transition from the outset to avoid costly recovery and downtime.
Our team introduces industry-leading standards and solutions to help you gain a competitive edge in your market.
Our Red Hat Certified OpenShift administrators provide expert integration and automation services.
The most popular orchestration platform, Kubernetes, is essential for cloud-based, high-availability and scalable systems.
We offer management of Kubernetes clusters as part of our managed services and help you integrate and deploy your cloud-native apps.
Automation of cloud services is key to optimising processes and our Linux team excels in Ansible, Bash, Python and Perl.
Let us take care of aging systems that need migration, support, decommissioning or anything else.
This will free up your engineers to focus on your business’s future.
design and architecture
Our architects collaborate closely with key organisational stakeholders to thoroughly understand your requirements and recommend tailored solutions that best meet your needs.
We openly disclose our vendor affiliations and partnerships, ensuring transparency.
Our consultants can participate in your Proof of Concepts (POCs) as independent experts, capable of analysing and comparing features between vendors. They provide unbiased opinions on vendor comparisons and, as Linux experts, advise on open source and free alternatives.
Our solutions prioritise security from the outset. Instead of treating security as an afterthought or a supplementary feature, we consider it a fundamental aspect of the design process.
While a solution must be secure, reliable and scalable, usability, maintainability and upgradability are equally important.
These characteristics directly influence the operating costs of the solution (OPEX).
Our teams consist not only of architects but also engineers who manage services.
By living with the solution long-term, these engineers can provide valuable feedback to the architects on what works and what doesn’t
This collaboration ensures our solutions accommodate the needs of all users.
When designing an upgrade we consider all of the above factors and present multiple options.
This approach equips you with the information and alternatives necessary to make well-informed decisions.
software testing
Our testing and quality assurance team incorporates robust software testing methodologies into your software development lifecycle to achieve the reliability and scalability you expect, just as our other services ensure the excellence of your cloud-native applications and infrastructure.
Specialists in developing automation test scripts using C# and Java, harnessing the power of Selenium WebDriver and BDD principles. This expertise is instrumental in ensuring functional automation testing that meets your high quality standards.
For test scenarios that require human operators, our team excels at crafting meticulous manual testing procedures. We have a track record of creating comprehensive test documentation, encompassing test strategies, test plans, test cases and generating detailed reports to ensure thorough testing.
We bring extensive experience in API testing, seamlessly integrating with CI/CD pipelines to ensure the robustness of your applications. Our testing toolkit includes SQL, Postman and Visual Studio tools to ensure your APIs perform optimally.
Our proficiency extends to designing and maintaining custom automation frameworks tailored for testing both web-based and desktop applications built on the .NET platform. We specialize in delivering reliable automation solutions.
We have a solid proficiency in utilizing industry-standard tools such as Jira and Quality Center for efficient defect and test management. These tools enhance our ability to track and address issues promptly.
Our team possesses a thorough understanding of Quality Assurance processes and testing methodologies with a strong emphasis on Agile SCRUM methodology. This ensures that our testing efforts are aligned with your development workflows and project timelines.
next-gen voip services
Communications infrastructure is required by all businesses whether it is VoIP, software, PABX or a combination thereof.
Our industry-leading engineers leverage their decades of experience at Australia’s most prominent ITSP to deliver your business state of the art voice services.
The PABX hasn’t disappeared completely – they’ve evolved and become smarter. Our PABX solutions cater for your every need.
Many customer queries can be handled by automation and AI. Our agentless contact center PABX solutions can help reduce the load on your call center, freeing up human operators to focus their outstanding customer service on customers who require more than a machine-generated answer.
Modern VoIP solutions are shifting towards integration with major platforms like Microsoft Teams. Our engineers are experts at integrating various technologies thus optimizing cost/value for you.
Some deployments still rely upon legacy infrastructure which needs maintenance and service. Our team has the knowledge to maintain these for you until you are ready to call upon them to migrate these systems to modern and more cost-effective solutions.
Legacy systems cost more to operate and maintain. Our consultants provide advise of modern, cheaper alternatives, the path and plan of migration, and perform the migration for you.
contact us
partners
